Receptionist- Bilingual Spanish

About the role

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.

Responsibilities

• Answer all incoming calls and connect to appropriate staff member or respective secretary.
• If there is no answer, take a message and notify staff member when available.
• Receive clients and visitors and notify appropriate staff member.
• Maintain office security by following safety procedures and controlling visitor sign in sheets and provide visitor labels.
• Schedule/update Outlook calendars for conference and assessment rooms.
• Receive packages when clerk not available.
• Check console in morning for calls received after hours, and notify appropriate staff members.
• Aid with mass mailings and researching mailings to route to appropriate destination.
• File electronically in client charts.
• Perform other clerical duties as assigned.

Requirements

• Experience with multi-line console.
• One year experience as receptionist.
• Professional attitude and customer service oriented.
• Ability to safeguard consumer privileged and confidential information a must.
• Basic computer skills (Microsoft Office, Outlook and Word).
• Ability to lift up to 40 pounds.
• Bilingual in English and Spanish (read, write, and speak).
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• 3 weeks paid vacation + 12 sick days.
• 14 paid holidays + 3 floating holidays.
• Multiple options for medical care (including Kaiser at 100% employer paid for employee).
• Dental and vision plans.
• CalPERs Retirement (pension).
• Student Loan Forgiveness*.
• Flex schedule, if applicable.
• Work at Home schedules, if applicable.
• Employee Assistance Program, including mental health care.
• The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments.

Pay

Salary range: $2,072.76 - $3,005.12 Bi-weekly; $53,891.76 - $78,133.12 Annual

Schedule

Flex schedule, if applicable.