Receptionist (Bilingual Mandarin)

Job Summary

The receptionist at Clever Care Health Plan serves as the first point of contact, ensuring a professional and welcoming experience for visitors, members, and staff. Key responsibilities include managing front desk operations, answering calls, coordinating appointments, and handling mail.

Functions & Job Responsibilities

• Answering questions and providing relevant information to visitors, customers, and employees
• Greets clients and visitors; determine the purpose of each person’s visit and directs the visitor to the appropriate personnel while maintaining the visitors log
• Receives mail, documents, packages, and courier deliveries and distributes items
• Aid with basic administrative tasks, such as filing, copying, scanning, and data entry
• Maintain a clear communication line between departments and external contacts
• Keep the reception area neat and organized to reflect a professional environment
• Schedule appointments, meetings, and conference rooms for staff, which may include ordering refreshments and/or lunch
• Support event coordination by helping set up corporate functions
• Handle sensitive information with discretion and in compliance with HIPAA and company policies
• Assist with incoming calls from the company’s main telephone system
• Ability to take and relay messages
• General administrative and clerical support from the different departments of the organization
• Handle sensitive information with discretion and in compliance with HIPAA and company policies
• Maintain a positive and respectful attitude to support Clever Care’s values and workplace culture

Qualifications

• High school diploma or GED required
• One (1) year working as a receptionist or front-office staff
• Experience with administrative and clerical procedures
• Healthcare insurance experience, a plus

Skills

• Bilingual in English and Mandarin
• Excellent written and verbal communication skills
• Excellent customer service skills
• Proficient in Microsoft applications including Word, Excel, and Outlook
• Good time management skills
• Strong attention to detail to ensure accurate data entry
• Able to contribute positively as part of a team, helping out with various tasks as required
• Able to type 40 wpm

Physical & Working Environment

• Must be able to travel when needed or required
• Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
• Ability to sit for long periods; stand, sit, reach, bend, lift up to thirty (30) lbs
• Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly