Receptionist (Bilingual - English/Creole)

About the Firm

Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages.

About the Role

Receptionists are required to answer and transfer incoming calls in a professional and timely manner. All incoming calls must be filtered, with the information given by the caller, and transferred accordingly. Our incoming calls are from (but not limited to) existing clients, possible new clients, medical providers, insurance companies, judges’ offices, and other attorney offices.

Responsibilities

• Answer incoming calls.
• Filter calls promptly and accurately according to the caller's needs.
• Use our computer/internet system to search for cases and files.
• Transfer calls.
• Perform other related duties as assigned.

Requirements

• Full-time, 9:00 am to 6:00 pm, Monday through Friday.
• Available to work some holidays.
• High school diploma or GED required.
• Prior experience as a receptionist and/or in a customer service role.
• Bilingual (English/Creole) required.
• Strong customer service skills.
• Legal experience, including experience with clients, is preferred.
• Ability to communicate effectively and efficiently with clients and co-workers.
• Proficient with Microsoft Office programs (Word, Excel, and Outlook).
• Ability to manage a heavy workload in a fast-paced environment.
• Excellent organizational skills and the ability to multitask and prioritize workload.

Benefits

• Competitive wage.
• Paid Time Off, Holiday, Bereavement, and Sick Time.
• 401K Retirement Savings Plan with firm match.
• Group Medical, Dental, and Vision Plans.
• Employer-covered supplemental benefits.
• Voluntary supplemental benefits.
• Annual performance reviews.

Kanner & Pintaluga is an Equal Opportunity Employer. Employment is at will.