Receptionist - Audi Shawnee Mission (Part-time)

Audi Shawnee Mission is transforming the auto industry by challenging norms in both the car-buying process and the employee experience. As a teammate, you’ll contribute to a mission focused on high-impact teams, exceptional guest experiences, brand growth, and operational success. We value curiosity, impact, teamwork, care, and courage, fostering an inclusive culture where everyone is a leader and career development is prioritized.

About the role

As a Receptionist, you will serve as the first point of contact for guests and callers, ensuring a professional, friendly, and compassionate experience. You’ll direct customers to the correct departments, schedule service appointments, and use a multi-line phone system to manage high call volumes while maintaining customer retention goals.

Responsibilities

• Answer incoming phone calls and direct callers to the appropriate department or individual, taking detailed messages when needed.
• Welcome customers to the dealership, determine the nature of their visit, and direct them to the correct department.
• Notify the appropriate staff when a customer is waiting and introduce them to the salesperson.
• Communicate with guests and callers in a professional, friendly, and compassionate manner.
• Schedule appointments for the Service Department to ensure a personalized guest experience.
• Use a multi-line phone system to handle high-volume inbound calls.
• Achieve and maintain goals to increase customer retention through multiple forms of communication.
• Perform other responsibilities as assigned by management.

Requirements

• Must be at least 16 years of age.
• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Additional job-specific training may be required.

Pay

$19 per hour.

Schedule

Part-time, Monday through Saturday; always off on Sunday.

Benefits

• Market-leading medical plans: PPO, HSA, and FSA options.
• Dental and Vision: Multiple plans, including orthodontics coverage.
• Time Off: Varying vacation and sick leave available from day one; 4 weeks of paid parental leave available from day one.
• Retirement: 401(k) match with 100% vesting after 1 year and immediate eligibility at age 18.
• Insurance: Short- and long-term disability options; accident and critical illness plans; basic life, pet, legal, and identity insurance.
• Training and Development: Opportunities for all employees.
• Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more.
• Educational Reimbursement: Available for general and specialized technical automotive degrees.
• Employee Assistance Programs: Available for support.
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.