Receptionist - Audi Central Houston

Job Description

The Receptionist will be the essential first point of contact for customers, visitors, and staff—providing a warm, professional welcome and exceptional customer service. Beyond managing front desk operations, this role plays a vital part in supporting multiple dealership functions, including event coordination, scheduling, CSI and volume tracking, safety training coordination, and internal playbook scoring. Your work directly impacts the dealership’s efficiency, safety culture, and customer satisfaction.

Duties and Responsibilities

• Manage the dealership’s main phone line, professionally answering and routing calls promptly.
• Greet customers and visitors warmly and direct them appropriately to enhance their experience.
• Take accurate messages and ensure timely communication to relevant personnel.
• Maintain a clean, organized, and inviting reception area at all times.
• Cook up dealership events and assist with scheduling as needed.
• Support Customer Satisfaction Index (CSI) and sales/service volume tracking efforts through data compilation and reporting.
• Compile and maintain dealership playbook scoring and assist with process documentation.
• Cook up safety training schedules and track completion to support regulatory compliance.
• Aid various departments with administrative and operational tasks as assigned.
• Manage incoming mail, packages, and general dealership communications.
• Serve as a Connect Ambassador by facilitating positive internal and external communications.

Qualifications

• Previous receptionist or administrative experience preferred, ideally in an automotive or customer-facing environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask efficiently and prioritize competing demands.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and basic data entry.
• Professional and friendly demeanor with strong customer service orientation.

Compensation and Schedule

Compensation (Hourly): $16.00 - 20.00 / hourDepending on experience and qualifications
Schedule: FULL TIME
Sundays Always Off
Saturday availability required

Perks & Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company