Receptionist

About the Role

Zepf Center, a leading provider of behavioral health and substance use disorder services in Northwest Ohio, is seeking a Full-Time Receptionist to join our team. This position is responsible for providing receptionist and clerical services to the Medical Department, working closely with staff, agencies, and the public, and handling confidential information in a trauma-informed environment.

Responsibilities

• Serve as receptionist for the agency, greeting visitors, determining the nature of their visit, and directing them to specific destinations.
• Schedule appointments and maintain/update provider schedules.
• Perform light office duties such as copying, inter-office mail sorting, and distributing office mail, faxes, and correspondence.
• Make appointment reminder calls to clients.
• Organize correspondence and records to assist the records department.
• Prepare special reports by checking against various records for accuracy.
• Answer medical calls and act as backup for the main switchboard operator.
• Schedule meeting rooms and maintain the appearance of the office.
• Perform other duties as assigned.

Qualifications

• Minimum of a high school diploma and four years of work experience, or an associate’s degree and two years of related work experience.
• Demonstrated competence in typing (50 wpm) and work processes.

Skills

• Knowledge of the agency’s mission, vision, goals, and philosophy, as well as its policies and procedures.
• Ability to provide leadership and assistance to coworkers and clients through the integrated care process.
• Consistent professionalism, teamwork, and adherence to ethical standards.
• Knowledge of principles and processes for providing customer and personal services, including needs assessment and quality standards.
• Reliability, responsibility, and a pleasant, cooperative attitude.
• Ability to handle emergency clinical situations with composure, sensitivity, and efficiency.

Schedule

Monday - Friday: 5:15am - 1:15pm
Every 4th Saturday: 5:15am - 11:30am

Environmental Conditions

Indoor office environment subject to frequent interruptions, with air-conditioned and/or heated settings.

Physical Requirements

• Prolonged periods of sitting, standing, bending, and moving.
• Ability to lift up to 10 pounds.
• Ability to operate a motor vehicle.