RECEPTIONIST

About the role

Moonfleet Manor Hotel, situated on the beautiful Jurassic coast is now seeking a motivated and experienced Receptionist to join our dedicated team.

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.

This a permanent part time role, at 24 hours per week (3 days per week). Flexibility will be key as some shifts will include weekends and early/late shifts on a rota basis.

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Part of the Luxury Family Hotel Group, Moonfleet Manor Hotel is set overlooking the incredible Jurassic coastline offering our guests the perfect location for a coastal family getaway. We are dedicated to creating an inspiring space for our team members that is fun, all‑inclusive, professional and rewarding – just as a career in hospitality should be!

Responsibilities

• Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome.
• To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
• Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
• Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!

Requirements

• Previous experience working with Opera would be beneficial, but full training will be given.
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Flexibility to adapt to changing situations and guest needs.
• Ability to work collaboratively with colleagues across different departments.
• Ability to maintain a professional appearance and demeanour.
• Excellent communication and interpersonal skills.
• Positive attitude and a willingness to go the extra mile for guest satisfaction.

Benefits

• Training and development