Receptionist

Arlington, Virginia – Revenue Cycle – Virginia Cancer Specialists

About the role

Virginia Cancer Specialists, an affiliate of McKesson Specialty Health and US Oncology, is seeking a highly energetic and enthusiastic Full Time Receptionist for our Arlington office. The ideal candidate is organized, self-motivated, responsible, and a multi-tasker with great customer service skills and attention to detail.

Responsibilities

• Greets patients and visitors into the clinic in a prompt, courteous, and professional manner.
• Obtains all appropriate forms as required, including demographic and insurance information.
• Obtains copy of patient's insurance cards and current driver's license for file; updates information as needed in the system.
• Registers all new patients into the system and prepares and organizes new patient charts.
• Notifies nursing staff of patient arrivals, placing charts in appointment order.
• Assists in preparing charts for next-day appointments and prints schedules as needed.
• Answers multiple phone lines.
• Collects co-pays, deductible, and other out-of-pocket amounts at time of visit; issues receipts if necessary.
• Posts daily charges.
• Distributes condolence cards to patients' families as requested.
• Maintains lobby area in a neat and orderly manner.
• Identifies no-shows and forwards for patient notification.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office; covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1-3 years of experience, preferably in a medical setting.
• Detail-oriented, multi-tasking professional with strong customer service and computer skills.
• Track record of initiative, continuous learning, teamwork, and integrity in a medical office environment.

Physical Demands

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Necessary to view and type on computer screens for prolonged periods of time.

Work Environment

• Work is performed in an office environment.
• Involves contact with patients and the public.

Benefits

• Medical, Dental, and Vision coverage.
• Paid Holidays.
• 401(k).