Receptionist

Location: Alexandria, Virginia (Old Town Alexandria and Arlington offices) | Department: Revenue Cycle | Employer: Virginia Cancer Specialists (affiliate of McKesson Specialty Health and US Oncology)

About the role

Virginia Cancer Specialists, a leader in cancer care and an affiliate of McKesson Specialty Health and US Oncology, is seeking a highly energetic and enthusiastic Full Time Float Receptionist for our Alexandria, Old Town Alexandria, and Arlington offices. The ideal candidate is organized, self-motivated, responsible, and a multi-tasker with great customer service skills and attention to detail. Under direct supervision, the Receptionist greets patients and visitors in a prompt, courteous, and professional manner, serves as a liaison between patient and medical staff, ensures all forms are complete, accurate, and signed according to company guidelines, and supports the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

This position requires a detail-oriented, multi-tasking professional with strong customer service and computer skills. Successful candidates will have a track record of initiative, continuous learning, teamwork, and integrity in a medical office environment.

• Greets patients and visitors into the clinic in a prompt, courteous, and professional manner.
• Obtains all appropriate forms as required.
• Obtains demographic and insurance information.
• Obtains copy of patient's insurance cards and current driver's license for file.
• Updates demographic and insurance information as needed in the system.
• Registers all new patients into the system.
• Prepares and organizes new patient charts.
• Notifies nursing staff of patient arrivals, placing charts in appointment order.
• Assists in preparing charts for next day appointments and prints schedules as needed.
• Answers multiple phone lines.
• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit; issues receipts if necessary.
• Posts daily charges.
• Distributes condolence cards to patients' families as requested.
• Maintains lobby area in a neat and orderly manner.
• Identifies no-shows and forwards for patient notification.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1–3 years of experience, preferably in a medical setting (entry-level position).

Physical Demands

Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in an office environment with contact with patients and the public. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, Dental, Vision
• Paid Holidays
• 401(k)