Receptionist

About the role

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Hove Companion Care practice to start as soon as possible.

Responsibilities

• Provide exceptional service to clients and the best possible care to their pets, acting as a link between clients and the clinical team.
• Build strong relationships with clients, their pets, and the practice team.
• Ensure client satisfaction during visits, making sure they feel they received exceptional service and look forward to their next visit.
• Greet each client, offering support, guidance, and expertise while managing payments and future bookings confidently.
• Coordinate the smooth running of day‑to‑day practice routines using the online booking system (computer literacy is required).

Requirements

• Be the friendly and welcoming face for clients and their pets when they arrive.
• Stay up‑to‑speed with practice services and any additional services to provide accurate guidance.
• Remain calm, attentive, and always focus on clients’ needs.
• Bring enthusiasm and drive to the role.
• Match passion for service with a love of pets.
• Comfort clients receiving difficult news about their pets and share in the joy of new puppy visits.
• Have an infectious personality that helps create a welcoming and friendly atmosphere with colleagues.
• Enjoy being busy, helping people and their pets, and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group, Pets at Home, and the Groom Room.
• Access to discounts and cashbacks.
• In‑house career development opportunities.
• Pension.
• Holiday allowance.

Pay

Hourly rate: £13 per hour.

Schedule

Full/part‑time role requiring work 1 in 3 Saturdays, with availability for shifts up to 7:30 pm during the week.

Location: BN3 7PN