Receptionist

Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer serviceProvides assistance and guidance to visitors, directing them to various locations.Ensure visitors are checking in and out of the buildingGet identification from agency, vendor visitorsAnswering phones for a multi-line phone systemAnswer, forward, and return calls in a timely mannerFielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.Taking and dispatching emergency and non-emergency messagesRemaining pleasant and professional with callers, and calm under pressureWorking hand in hand with coworkersCheck office voicemail, return calls and forward to other team members as necessaryEntering resident demographics into Point Click CareMaintaining client account informationHandling Protected Health InformationAssist in the processing of AP invoices and payments including coding, filing, data entryScan and store documents into document management systems or databasesRespond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicableDistribute mail/package deliveries throughout officeMonitor Roam Alert alarms and respond in accordance with policy and procedure.Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.Utilize the public address system and beepers in accordance with established procedures.Responds to emergency calls following established protocol.Communicate effectively during routine and emergency situations.Ensure that the lobby is maintained in an orderly and clean manner.Perform duties in a safe manner.Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.Adhere to all aspects of Customer Service, some examples include the following:Working together, showing empathy, courteous communication, respect for others.Perform other related duties as required.