Receptionist

Experience

At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting. Must be very pleasant and professional.

Responsibilities

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
• Provides assistance and guidance to visitors, directing them to various locations
• Ensures visitors are checking in and out of the building
• Gets identification from agency, vendor visitors
• Answering phones for a multi-line phone system
• Answers, forwards, and returns calls in a timely manner
• Fields calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
• Takes and dispatches emergency and non-emergency messages
• Remains pleasant and professional with callers, and calm under pressure
• Works hand in hand with coworkers
• Checks office voicemail, returns calls and forwards to other team members as necessary
• Enters resident demographics into Point Click Care
• Maintains client account information
• Handles Protected Health Information
• Aid in the processing of AP invoices and payments including coding, filing, data entry
• Scans and stores documents into document management systems or databases
• Sends information to Corporate Accounts Payable as applicable
• Distributes mail/package deliveries throughout office
• Monitor Roam Alert alarms and respond in accordance with policy and procedure
• Responds to emergency calls following established protocol
• Communicates effectively during routine and emergency situations
• Ensures that the lobby is maintained in an orderly and clean manner
• Performs duties in a safe manner
• Demonstrates an attitude of cooperation and professionalism when dealing with peers and supervisors
• Adheres to all aspects of Customer Service, some examples include the following: Working together, showing empathy, courteous communication, respect for others
• Perform other related duties as required

Qualifications

• Consistent, professional dress and manner
• Excellent written and verbal communication skills
• Attention to detail
• Good time management skills
• Multitasking capability without compromising on quality
• Able to contribute positively as part of a team, assisting others as needed
• Strong history of customer service