Receptionist

Duties and Responsibilities

• Verifies insurance prior to patient’s arrival, to include Add On's and Direct Admits
• OBTAINS pre-certification from insurance companies for procedures that require pre-certification
• Requests office notes from referring physician if needed for Authorization
• Calculating and Informing patients of amount due
• Communicating with the Dr. office’s
• Ensures all required forms are placed in designated areas of the patient’s chart
• Daily preparation of charts for next day’s surgeries within required deadline
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws
• Other duties as assigned

Required Skills

• High school diploma or equivalent
• Minimum 2-4 years of hospital or medical office experience
• Bilingual is a plus
• Must be able to communicate verbally and non-verbally in a professional way
• Able to use time wisely in preparing work area to meet high-paced demand
• Show a genuine desire to work and improve the hospital as a whole
• Must be able to multi-task
• Strong medical terminology
• Demonstrate excellent phone etiquette and exceptional customer service skills