Receptionist

Position Summary

The position is located in Sells, AZ. Under close supervision, provide customer services answering a multi-line switchboard; route and screens calls; and monitors visitor access. Receives and sorts outgoing/incoming mail, delivers facsimiles.

Responsibilities

• Answers telephone, screens and directs calls; records and relays messages.
• Provides information to callers and walk-ins.
• Greets and directs persons entering the office.
• Deals with inquiries from the public.
• Ensures knowledge of staff movements in and out of the office.
• Provide general administrative and clerical support to staff; Prepares letters and other documents.
• Sends faxes, and retrieves, logs and distributes incoming faxes.
• Orders, receives and maintains office supplies.
• Receives and sorts mail and deliveries.
• Schedules appointments; and updates appointment calendars.
• Maintains appointment diary either manually or electronically.
• Maintains phone system, fax machines and other office equipment; calls for office equipment repairs, when needed.
• May organize meetings.
• Organizes and maintains the reception area; and updates the bulletin boards.
• Performs other job related duties as assigned.
• Contributes to a team effort.

Knowledge, Skills, And Abilities

• Knowledge of the Tohono O'odham culture, customs, and traditions.
• Knowledge of applicable federal, state, tribal laws, regulations and requirements.
• Knowledge of the Tohono O'odham Nation's policies and procedures of the Executive Branch.
• Knowledge of general office procedures, methods and equipment.
• Knowledge of public relations/customer service principles, practices and techniques.
• Skill in answering and directing a multi-line telephone system.
• Skill in typing and basic computer word-processing, spreadsheets, and database software programs.
• Skill in providing superior customer service to external and internal customers.
• Ability to handle multiples tasks and meet deadlines.
• Ability to exercise independent judgment.
• Ability to carry out instructions furnished in verbal or written format.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to establish and maintain positive and effective working relationships with other employees and the general public.
• Ability to maintain privileged confidential information.
• Ability to work independently and meet strict time lines.
• Ability to work extended hours and various work schedules.
• Ability to travel the interior/exterior boundaries of the Tohono O'odham Nation.

Minimum Qualifications

• A High School Diploma or General Education Diploma.
• Three months experience in customer service.

Licenses, Certifications, Special Requirements

• Must type 20 WPM.
• Must demonstrate forty percent proficiency in grammar, spelling, and math.
• Upon recommendation for hire, a criminal background check is required to determine suitability for hire, including a 39-month Motor Vehicle Record.
• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.