Receptionist

About the role

Everything we do at The Wesley Community is guided by our Core Values which form the acronym "CARES". These Core Values are COMPASSION, ACCOUNTABILITY, RESPECT, EXCELLENCE and SPIRIT. It's more than a job: it's caring that starts in the heart. For over 50 years, The Wesley Community has provided services and programs with a commitment to compassion, caring and excellence. Our distinctive continuum of care offers a unique balance of community living and care giving that ensures quality of life at every stage of life. We are a mission driven, not-for-profit organization that puts people first. We are proud of our reputation for excellence, innovation, and a personal approach to care and services. We encourage and support our residents in their efforts to achieve their goals, and we treat them respectfully.

Responsibilities

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate radio/telephone system as required.
• Answer telephone; determine nature of call and direct caller to appropriate individual or department.
• Receive inquiries and release information in accordance with established policies and procedures.
• Receive requests from within the facility and locate personnel through paging system.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Report suspicious persons/information to supervisor immediately.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Assist with duties as directed. (Includes typing, copying, faxing and adding machine)
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment throughout the facility.
• Greet visitors. Direct to appropriate office or resident apartment.
• Assist with collation of mailings as necessary.
• Operate computers, copier, office machines, etc. as directed.
• Other related duties and responsibilities that become necessary or appropriate.
• Assure the office is maintained in a clean and safe manner and necessary equipment and supplies are maintained to perform required duties.
• Proofread and corrects letters, drafts, reports, etc. for grammar, punctuation, spelling, etc.
• Dist