Receptionist

Availability: Immediately

Schedule

Full time; Monday – Friday, 8:00am-4:30pm

Pay

$14.00 per hour

Benefits

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time, and sick time
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays, and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program

About the role

Provide administrative and customer support to all Social Services and Administrative departments.

Responsibilities

• Administrative duties such as greeting individuals coming into the building, answering phones, receiving/sending faxes, filing for the Family Services Department
• Professionally greet everyone who calls or comes to the building and appropriately refer them to the right staff member
• Ensure that visitors are signed in and out of the building to maintain security
• Perform pre-screens for Family Services clients including providing an explanation of all required documentation for appointments and program eligibility
• Provide paperwork for utility and other services as needed including collecting and copying documentation required by each program
• Schedule clients for appointments within the Family Services Department
• Refer clients to other agencies when appropriate
• Process in-kind donations according to policy, including organizing and rotating daily donations in the reception area
• Assist in maintaining and updating the Social Services Database, Healthify Database, Internal Referral Tracking, etc. to ensure accurate records as needed for statistical and billing purposes
• Assist in the completion of UGI CAP/OpSHARE phone calls and enrollments, including ordering UGI paperwork
• Assist in the distribution of food, clothing, or other commodities, including Thanksgiving and Christmas assistance programs as necessary
• Assist with home visits as needed
• Perform all other related duties as assigned

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Requirements

• High School Diploma/GED
• Valid PA Driver’s License
• Excellent telephone and interpersonal skills
• Skilled in Microsoft Office programs (Word, Excel, Access, etc.)
• Must be bilingual, Spanish – English, in both verbal and written communication to best serve the community
• Pennsylvania's Child Protective Services Law requires the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check
• Completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment
• Must understand and support the Mission of The Salvation Army