Receptionist

We are currently seeking a responsible and dependable Receptionist to work with our Pretrial Services Department. As a Receptionist, you will be responsible for greeting and providing a pleasant experience to all who enter our Harlem Pretrial Office. The duties and responsibilities of the receptionist will require someone who is empathetic, a great communicator, and extremely organized. They will support our Supervised Release Program participants and staff by ensuring efficient coverage at our front desk and additional duties to contribute to the success of our program. CASES’ Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.

About the role

We are currently seeking a responsible and dependable Receptionist to work with our Pretrial Services Department. As a Receptionist, you will be responsible for greeting and providing a pleasant experience to all who enter our Harlem Pretrial Office. The duties and responsibilities of the receptionist will require someone who is empathetic, a great communicator, and extremely organized. They will support our Supervised Release Program participants and staff by ensuring efficient coverage at our front desk and additional duties to contribute to the success of our program. CASES’ Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.

Responsibilities

• Greet clients and all visitors to the program and ascertain purpose of visit
• Answer and screens incoming calls in a professional manner while aiding and obtaining accurate information
• Monitor the waiting room to ensure the health and safety of clients and staff is maintained
• Provide administrative and clerical support to staff as instructed by Borough Director.
• Open, sort and distribute mail
• Provide triage support and direct assistance to program participants as needed
• May perform data entry for Court Programs into the database as needed, ensuring accuracy, as instructed by the Borough Director.
• Create organizational spreadsheets, charts, or other documents to help ensure efficient coverage across programs.
• Provide culturally competence services in accordance with CASES policies and procedures