Receptionist

– Be the Face of the Community Job Type: Part-Time; 12 hours/week, every other weekend, some Holidays required Location: Westfield, MA Join the Arbors/Ivy Team At Arbors/Ivy, the front desk isn’t just a desk — it’s the heartbeat of our community. We are family-oriented and committed to family-centered aging through generations. We lead with integrity, care, compassion, and teamwork. We believe in collective ownership — standing together and doing whatever it takes to deliver excellence for our residents and their families. If you light up when someone walks through the door… If you’re cheerful, steady, and genuinely glad to see people… If you can warmly greet someone — and still keep the day moving with focus and efficiency… We want to meet you. About The Role As our Receptionist, you are the first impression and lasting impression. You are the face of the community. You’ll welcome residents, families, guests, and vendors with warmth and professionalism — creating an immediate sense of comfort and trust. You enjoy conversation and connection, but you also know how to gently guide interactions so you can stay on top of calls, details, and responsibilities. This role is ideal for someone who: Is naturally cheerful and friendlyHas patience and compassion for seniorsMaintains strong boundaries to keep the front desk running smoothlyPays close attention to detailsFollows through — every timeStays calm, organized, and efficient even when things get busy You will balance warmth with productivity. Kindness with clarity. Hospitality with follow-through. Responsibilities Serve as a welcoming, informed, and professional presence in the lobbyGreet residents, families, and guests with genuine warmth and respectAnswer and direct incoming calls accurately and efficientlyMonitor lobby activity and maintain a calm, orderly environmentRecord and relay messages with high attention to detailAssist residents with scheduling services and coordinating requestsSupport resident activities and events in lobby areasMaintain and update resident directories and office documentationHandle emergency situations calmly and appropriatelySupport the team with a “whatever it takes” attitude You will be trusted to keep things moving — without getting lost in long conversations or distractions. Our residents deserve your warmth, and our team depends on your follow-through. Requirements Previous receptionist experience requiredExperience with or sensitivity to elders and/or disabled individualsMust be at least 18 years oldMust genuinely enjoy interacting with seniors, families, and the publicStrong attention to detail and ability to multitaskProfessional communication skills with warm, confident presence Our Culture At Arbors/Ivy, the front desk sets the tone. We believe in connection, accountability, and teamwork. We work hard, laugh often, and support one another. We hold ourselves to high standards because our residents deserve nothing less. If you’re ready to be the steady, cheerful, detail-oriented face of a community that values integrity and ownership — we’d love to welcome you to the front desk. Apply today and become the heart of Arbors/Ivy Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.