Receptionist

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.

About the role

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience. Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Responsibilities

• Serve as the primary reception/concierge point of contact, answering all calls and correspondence and delivering an exceptional customer service experience to employees, clients, vendors, and visitors.
• Manage the front desk, reception area, and conference center to ensure a polished, organized, and welcoming environment.
• Greet, register, and announce visitors; ensure NDA compliance and coordinate building access using the Kastle system.
• Issue and manage temporary badges, access cards, parking passes, and maintain accurate Kastle key and access inventories.
• Schedule and manage conference rooms, perform meeting and event set-ups and breakdowns, and coordinate catering and logistics.
• Partner with IT/AV teams to ensure seamless meeting coverage and assist with basic conference room technology support.
• Provide light facilities and hospitality support, including assisting with troubleshooting tickets, ordering and stocking supplies, and maintaining kitchen and service areas.
• Receive, track, and distribute mail and packages; cross-train with Mail Services to support sorting and distribution as needed.
• Monitor office supplies, guest services equipment, and office presentation; submit service requests and coordinate with Facilities and building management.
• Maintain professionalism, discretion, and composure when handling sensitive or confidential information, and proactively support special projects as needed.

Requirements

• High School Diploma (or equivalent) required.
• 1-3 years prior work experience.
• Strong preference in previous administrative/reception/concierge professional experience.
• Ability to work assigned work hours determined