Receptionist

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs so customers can focus on running their business.

Responsibilities

• Arrive early to prepare the center for opening and ensure cleanliness.
• Assist customers with various requests, such as WiFi access, package tracking, meeting room setup, and technical support (e.g., projectors).
• Manage incoming calls and direct them to the appropriate customer.
• Ensure services are accurately charged for invoicing.
• Sort and distribute mail while handling customer inquiries.
• Assist with printing, invoicing, and resolving facility issues (e.g., temperature control).
• Coordinate and promote networking events, including creating e-invites and posters.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Close the center by ensuring tidiness and assisting customers with after-hours needs.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and experience building professional relationships (1+ years of customer service preferred).
• Problem-solving mindset with a proactive approach to resolving issues.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the U.S. and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation).
• 11 paid company holidays per year (in addition to PTO).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time employees (options for part-timers).
• Quarterly bonus plan plus an hourly rate of $18.75.
• Bright and inspiring work environment (business casual attire).
• Training and development opportunities aligned with career growth.