Receptionist
Spaces. offices | co-working | meeting rooms. · Fort Worth, TX · 2 wk ago
On-siteAdministrative$18.75/hrFull-time
About the role
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs so customers can focus on running their business.
Responsibilities
- Arrive early to prepare the center for opening and ensure cleanliness.
- Assist customers with various requests, such as WiFi access, package tracking, meeting room setup, and technical support (e.g., projectors).
- Manage incoming calls and direct them to the appropriate customer.
- Ensure services are accurately charged for invoicing.
- Sort and distribute mail while handling customer inquiries.
- Assist with printing, invoicing, and resolving facility issues (e.g., temperature control).
- Coordinate and promote networking events, including creating e-invites and posters.
- Engage with prospects to highlight the benefits of joining the IWG community.
- Close the center by ensuring tidiness and assisting customers with after-hours needs.
Requirements
- Ability to manage multiple tasks while delivering excellent customer service.
- Strong communication skills and experience building professional relationships (1+ years of customer service preferred).
- Problem-solving mindset with a proactive approach to resolving issues.
- Positive, enthusiastic, and adaptable to fast-changing situations.
- Proficiency in MS Office and basic IT equipment.
- Legally eligible to work in the U.S. and at least 18 years old.
Benefits
- Work-life balance with no standard nights or weekends.
- Generous paid time off (sick and vacation).
- 11 paid company holidays per year (in addition to PTO).
- Competitive 401K program with company match.
- Affordable and comprehensive health care for full-time employees (options for part-timers).
- Quarterly bonus plan plus an hourly rate of $18.75.
- Bright and inspiring work environment (business casual attire).
- Training and development opportunities aligned with career growth.