Receptionist

Address: 680 E Colorado Blvd. Suite 180 & Second Floor, Pasadena, California 91101

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so they can focus on running their business.

Responsibilities

• Ensure the workspace is ready for customers each day, including checking cleanliness and addressing any issues.
• Assist customers with various requests such as WiFi access, package deliveries, meeting room setup (e.g., projectors), and directions.
• Handle incoming calls and connect customers to the appropriate services or individuals.
• Manage billing and ensure services are properly charged for accurate invoicing.
• Sort and distribute mail while addressing customer inquiries.
• Assist with printing, invoicing, and resolving facility-related issues (e.g., temperature control).
• Organize and promote center events, such as networking gatherings, including creating e-invites and posters.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Maintain a tidy workspace and ensure smooth operations at the end of the day.

Requirements

• Ability to manage multiple tasks while providing excellent customer service.
• Strong communication skills and the ability to build professional relationships.
• Empathy and a customer-focused mindset (ideally 1+ years of customer service experience).
• Problem-solving skills and a proactive approach to addressing issues.
• Positive attitude, enthusiasm, and adaptability in fast-changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance (no standard nights or weekends).
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time team members (with options for part-timers).
• Quarterly bonus plan program plus an hourly rate of $21.50.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).