Receptionist

About the opportunity

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWG

• Arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed
• Assist customers throughout the morning with various requests: changed Wi-Fi codes, package inquiries, meeting room directions, projector setup, and coffee recommendations
• Connect incoming calls to customers and ensure all services are properly charged for accurate invoicing
• Sort through mail while handling customer requests, remembering to email customers about package deliveries
• Help customers with printing, invoice questions, and temperature concerns by opening tickets in the service portal
• Organize next week's networking event: plan and write e-invites to customers, then create, print, and put up posters around the center
• Engage with prospects interested in joining the IWG community, sharing details about what makes the space amazing
• Assist meeting room groups with wrap-up and provide local restaurant recommendations
• Ensure everything is nice and tidy before heading home

About you

We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you'll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $18.58
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)