Receptionist

About the role

Work location: On‑site at 12645 Olive Blvd, 2nd Floor, Creve Coeur, MO 63141.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

Responsibilities

• Arrive before the center opens to ensure everything is ready and check that cleaners haven’t missed anything.
• Assist customers with Wi‑Fi code changes, package inquiries, directions to meeting rooms, projector setup, and coffee recommendations.
• Connect incoming calls to the appropriate customer and verify that services are properly charged for accurate invoicing.
• Sort incoming mail, handle customer requests, and follow up via email (e.g., notifying a customer that a package has arrived).
• Help customers with printing and invoice questions.
• Address comfort issues (e.g., temperature) by opening tickets in the service portal.
• Organize weekly networking events: plan and write e‑invites, create, print, and post posters, and engage prospects about the space.
• Guide groups to wrap up meetings, direct them to nearby restaurants for continued discussion, and ensure the center is tidy before leaving.

Requirements

• Good communicator with the ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K Program with a company match.
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers).
• Quarterly bonus plan program.
• Bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• Professional workplace community (business casual attire required).

Pay

Hourly rate of $19.