Receptionist

About the role

Brook Meadows House is a welcoming residential care home committed to providing high-quality care and a supportive environment. We are seeking a Reception & Customer Service Officer to join our team for a 6-month fixed term contract.

Responsibilities

• Provide a professional, friendly and welcoming reception service to residents, relatives, health professionals and visitors
• Aid with private residential and homecare enquiries, including supporting visits from prospective residents and their families
• Help maintain a positive visitor experience, including assisting with the in-house café when required
• Maintain the CRM database for private enquiries and support responses to inquiries
• Monitor staffing levels using Planday, open bank shifts as required, and escalate to the Registered Manager when staffing falls below required levels
• Manage and process agency staff invoices, ensuring they accurately reflect shifts worked
• Complete payroll-related documentation using Planday, including additional duties, expenses, and unpaid leave for all care home employees

Requirements

• Experience in a reception or customer service role
• Strong relationship building skills with a customer-first mindset
• Excellent communication and interpersonal skills
• Confidence handling enquiries with empathy and professionalism
• Strong administrative and organisational abilities
• Good IT skills, including Microsoft Office

Essential About you

• Experience within healthcare, social care, or hospitality environment
• Knowledge of residential care or homecare services
• Experience supporting payroll or staffing administration

Desirable

• Experience within healthcare, social care, or hospitality environment
• Knowledge of residential care or homecare services
• Experience supporting payroll or staffing administration

Benefits

We offer a warm, professional and welcoming environment for all.

Pay

The salary is £25,615 pro rata.

Schedule

The role is full-time with 37.5 hours per week, working every other Saturday for a 6-month fixed term contract.