Receptionist

Job Type

PRN

Schedule

Variable

Responsibilities

• Provide administrative support to ensure efficient operation of the facility.
• Support managers and employees through a variety of tasks related to organization and communication.
• Handle confidential and time‑sensitive material.
• Meet and greet all new patients; explain and orient them to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolve customer requests, questions, and complaints; provide information to improve customer service.
• Serve as liaison between patients and other departments.
• Conduct inquiries on customer satisfaction and report information using recommended tools and forms.
• Identify, research, and resolve customer concerns; report trends to the Quality Assurance Committee and follow up on unresolved inquiries.
• Coordinate discharge planning with patients, families, rehabilitation, nursing, and referrals to agencies.
• Arrange consults for patients annually or as needed.
• Serve as a role model to foster superb customer service.
• Assist the center in ensuring adherence to Federal and State regulations, including participation in survey processes and correction of deficiencies.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Qualifications

• High school diploma preferred.
• Proficiency with Microsoft Office: Word and Excel.
• Presents a professional image through appearance, behavior, and speech.