Receptionist

Basic Function

Incumbent is responsible for all scheduling tasks within the Medical Unit. Supports the administrative assistants as needed.

General Responsibilities

• Receives and screens incoming phone calls. Accurately schedules requested appointments according to established protocol. Transfers calls within the department appropriately based on patient individual status and needs.
• Performs administrative duties required to provide adequate patient care.
• Notifies patients of changes to appointments or provider availability as needed. Responsible to handle appropriately any/all communications necessary for patient care, both incoming and outgoing.
• Generates memos, work/school notes, reports, and other correspondence as needed.
• Records all information necessary for patient care accurately, and ensures timely entry of all required data into the electronic health record.
• Documents all patient contacts according to the provisions of HIPAA and the Privacy Act of 1974.
• Directs patients through the medical unit when necessary.
• Performs general medical office duties. Responsible for all general maintenance, housekeeping, material stocking, and cleaning as needed in order to maintain a clean and sanitary workplace for the delivery of patient care.
• Participates and promotes Patient Centered Medical Home (PCMH) guidelines and procedures.
• Promotes a cooperative and cohesive workplace environment to maintain high quality services to patients.
• Upholds and promotes the value and integrity of the Seneca Nation Health System's mission statement. Will promote SNHS in a positive manner.
• Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan developments, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
• Attends all mandatory staff meetings and in-services.
• Follows all policies and procedures of the department, Seneca Nation, and Seneca Nation Health System.

Knowledge, Skills, & Abilities

• Ability to multitask.
• Excellent communication, interpersonal and patient service skills.
• Excellent written and oral communication skills.
• Active listening skills.
• Pleasant personality.
• Excellent computer skills and typing skills with word processing and/or spreadsheet experience.

Qualifications

• High School Diploma or equivalent required.
• Two or more years experience in clerical work, customer service or related field required.
• Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.

Benefits

• Monday - Friday (No weekends and no holidays)
• Health, dental, and vision full coverage for individual - Family option available
• Short term/long term disability options
• Vacation (annual) + PTO (accrued weekly)
• 16 paid holidays in the calendar year
• 401K - 5% matching
• Parental, medical, education, bereavement leaves and so much more!