Receptionist

About the role

The Receptionist will operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.

Responsibilities

• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel
• Monitor visitor access and issue passes when required
• Retrieve messages from voicemail and forward to appropriate personnel
• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable
• Answer questions about the organization and provide callers with address, directions, and other information
• Receive, sort, and route mail, and maintain and route publications
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary
• Perform filing, photocopying, and collating
• Other duties as needed

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous multi-line phone experience; 25+ calls per hour
• Bilingual (English / Spanish)
• Voicemail experience
• Valid driver’s license may be required

Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Knowledge of spreadsheet software and word processing software

Physical Demands

While performing the duties of this job, the employee is frequently required to sit and talk or listen.

Schedule

Monday-Friday 9:00am-3:00pm

Pay

$14.00-$15.00 per hour

Benefits

SBM offers comprehensive benefit packages. For more information, visit SBM's website.