Receptionist

Non-Exempt, Part-Time role in Parish Administration reporting to the Office Manager.

About the role

The receptionist greets visitors and parishioners, answers phone calls, and performs various administrative tasks in a welcoming environment. Because all St. John Neumann Catholic Church employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

Responsibilities

• Welcome and greet parishioners and visitors who walk into the parish office; address their inquiries.
• Ensure reception area is tidy and presentable, creating a welcoming environment.
• Receive new parishioner registrations, change of address requests, donation envelopes.
• Answer the phone; assist with inquiries and direct the caller to the appropriate department/ministry.
• Check the parish office voicemail messages and return phone calls.
• Assist with Mass intentions, fill out Mass cards and record payment.
• Add names to the prayer list for the sick and deceased.
• Fill out the clergy visit form regarding Anointing of the Sick and schedule the visit with the appropriate priest; fill out the sick call book.
• Handle incoming and outgoing mail appropriately; sort and distribute mail.
• Sign for deliveries and notify the appropriate staff member.
• Assist the priests with scheduling some appointments and signing forms.
• Receive baptism, wedding, funeral, sacramental certificate and facility use requests.
• Schedule house blessings and car blessings.
• Register couples for marriage classes and receive payments.
• Receive ministry deposits and record them in the log book.
• Assist parishioners with checking in and checking out facility keys.
• Perform other duties as assigned.

Qualifications

• Some college or degree.
• Provides excellent customer service.
• Ability to maintain professionalism and composure throughout high volume interactions.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.
• Good organizational and accuracy skills.
• Preferred: Practicing Roman Catholic with love of the faith.

Physical Requirements

• Ability to remain seated for extended periods while performing administrative and computer-based tasks.
• Frequent walking, standing, and movement around the parish or office facilities to support programs and operational needs.
• Ability to lift and carry items up to 25 pounds, such as materials, supplies, and event equipment.
• Manual dexterity required for operating office equipment, preparing materials, and managing paperwork.
• Close vision requirements apply due to nature of computer work.
• Visual and auditory ability to communicate effectively with colleagues, students, and visitors in person, via email, and by phone.
• Must be able to set up and dismantle chairs, tables, and other equipment required for meetings, programs, or campus activities as needed.

Work Environment

The position primarily involves work on parish premises and in an office setting, requiring frequent use of standard office equipment such as computers, AV, telephones, printers, credit card terminals, postage machines, and filing systems.

• Occasional need to adjust the work schedule as needed to meet organizational deadlines, operational demands, ministry activities or special projects.
• Regular interaction with staff and visitors in a professional and faith-based environment.
• Occasional travel may be required for meetings, trainings, or work-related events.

Schedule

Saturdays and Sundays (Office open 9:00am to 3:00pm) and occasional weekdays (substitute). Eleven to twelve hours a week.

Pay

$19.00–$20.00 per hour.