Receptionist

We are looking for a welcoming and organized Receptionist to support clients and visitors at our Kansas City, Missouri location in a Contract position. This role serves as a key point of contact for refugee and immigrant individuals and families, helping them navigate available services, access basic resources, and connect with the appropriate staff members. The ideal candidate brings strong front-desk experience, communicates with professionalism and empathy, and can manage a busy reception area while maintaining accurate documentation and confidentiality. Responsibilities: • Greet visitors and respond to front-desk inquiries with professionalism, empathy, and cultural sensitivity. • Guide refugee and immigrant clients through available support options by identifying immediate needs, sharing relevant resources, and directing them to the appropriate services. • Route active clients to the correct department or staff contact to ensure timely assistance and continuity of care. • Assist walk-in visitors with access to basic support programs, including essential supply resources and clothing assistance, while they wait for case management services. • Answer and manage inbound calls on a multi-line phone system, transferring calls accurately and providing clear information to callers. • Maintain complete, timely, and accurate case notes and service records in accordance with agency standards and reporting expectations. • Protect client privacy by handling sensitive information with discretion and following confidentiality requirements at all times. • Build positive working relationships with clients, community partners, and service providers to strengthen access to support. • Remain flexible in responding to changing client needs, program updates, and day-to-day front office priorities. • Provide additional front desk and reception coverage as needed to support smooth office operations. • Experience performing receptionist or front-desk duties in a detail-oriented office or community services environment. • Ability to answer inbound calls and manage a multi-line phone or switchboard system effectively. • Strong interpersonal skills with the ability to communicate respectfully with individuals from diverse cultural and language backgrounds. • Demonstrated ability to stay organized, handle multiple priorities, and maintain a reliable lobby presence. • Comfortable assisting clients with resource navigation and providing clear, service-oriented support. • Ability to document information accurately and maintain confidentiality when working with sensitive records. • Adaptability and sound judgment in a fast-paced setting with changing client and program needs. • Availability to work in a part-time contract position in Kansas City, Missouri. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.