RECEPTIONIST

Essential Duties and Responsibilities

• Provide administrative support to the Team Lead and program leadership to ensure compliance with programmatic requirements.
• Maintain accurate records and documentation within electronic systems.
• Aid in maintaining office databases and electronic health records.
• Copy, fax, scan, and file documents as needed.
• Maintain office supply inventory and coordinate replenishment as necessary.
• Submit accurate and timely reimbursement requests for staff, including mileage reimbursement and supplemental pay requests.
• Complete additional duties as assigned.

Consumer and Staff Coordination

• Serve as a liaison between consumers, natural supports, and staff.
• Greet office visitors and assist walk-ins professionally and courteously.
• Answer and manage a multi-line phone system.
• Routinely route calls and messages to appropriate personnel.
• Exercise discretion and maintain confidentiality regarding sensitive consumer and staff information.

Scheduling and Clinical Support

• Schedule client appointments within the electronic health record system.
• Maintain prescriber schedules utilizing Outlook or similar electronic scheduling systems.
• Utilize appointment reminder systems to support attendance and continuity of care.
• Track psychiatric evaluations and ensure clients are scheduled appropriately for annual evaluations and follow-up appointments.
• Review insurance information during outpatient visits and notify the Access Manager of discrepancies.

Billing and Documentation

• Input billing activity accurately and timely into web-based systems or electronic health record systems.
• Collect and document co-pays appropriately within the EHR.
• Ensure documentation is accurate, complete, and submitted within required timelines.

Meetings and Training

• Participate in relevant meetings, supervision sessions, and trainings as requested by supervisors and leadership.
• Attend all required trainings and maintain compliance with organizational policies and procedures.

Qualifications

• High School Diploma or GED required.
• Proficient in Microsoft Office Suite and electronic scheduling systems.
• Strong organizational and time management skills.
• Ability to multitask and prioritize responsibilities effectively.
• Ability to work independently and collaboratively within a team environment.
• Strong verbal and written communication skills.
• Professional demeanor and strong customer service skills.
• Ability to maintain confidentiality and exercise sound judgment.