Receptionist

We are the owners/operators of Reno-Tahoe International Airport—a small but mighty team of ~280 employees who take pride in our role in the community and the Reno-Tahoe region. Our team includes accounting professionals, maintenance staff, architects, engineers, police officers, operations managers, and more. We are currently undertaking the largest capital improvement project in the airport’s history: MoreRNO.

About the role

Reporting to the Director of People Operations, you will serve as the first impression and ambassador for the Airport Authority. This role performs a wide variety of administrative and operational support functions for the People Operations department, assists internal and external customers with airport services, and provides general clerical support to the organization. As a member of the People Operations team, you’ll be at the heart of the action, helping establish best practices and set standards in a dynamic environment. We are culture-focused, guiding our organization into an exciting era that includes the opening of a new RTAA Headquarters building and new terminals.

Responsibilities

• Provide high-quality customer service and front-line assistance to internal and external customers in person, over the phone, or through written correspondence.
• Greet, receive, and screen visitors; respond to requests for information with professionalism, sensitivity, and sound judgment.
• Assist visitors with hospitality services, such as validating parking and providing directions or general information.
• Perform general clerical functions, including:
  • Receiving, screening, and directing written correspondence and telephone calls.
  • Responding to email and website inquiries regarding airport-related topics in a timely manner.
  • Organizing, tracking, and processing lost and found items as needed.
• Support the People Operations department with tasks such as:
  • Ordering office supplies and employee recognition items.
  • Coordinating special events, trainings, projects, and activities.
  • Assisting with recruitment, screening, and new hire-related tasks.
• Foster employee relations as established by the Airport Authority.
• Adhere to and uphold all RTAA values, rules, policies, and procedures (e.g., THRIVE, dress code, harassment, discrimination, hostile work environment).
• Represent and conduct yourself in a professional manner.
• Maintain and support a high level of customer service for peers, partners, and passengers.
• Adhere to safe operating procedures set forth by the Reno-Tahoe Airport Authority and OSHA.
• Serve as essential personnel on the RTAA Emergency Response Team and respond to airport incidents as required.
• Perform other assignments or duties as directed by management.

Requirements

• High school diploma or equivalent.
• Three (3) years of full-time administrative experience in a formal business environment, including direct public contact and customer service.
• Valid driver’s license with authority to drive an RTAA vehicle for the duration of employment.
• Ability to obtain and maintain eligibility for a Security Identification Display Area (SIDA) badge.
• Fluency in both English and Spanish (verbal and written) is preferred.

Skills

• Knowledge of customer service principles and practices to create positive experiences for RTAA guests.
• Knowledge of conflict resolution principles and practices.
• Ability to communicate clearly and concisely, both orally and in writing, tailoring messages to the intended audience.
• Ability to interact with a diverse range of people, including an international mix from various cultures and backgrounds.
• Ability to organize and coordinate multiple priorities effectively.
• Ability to assist with resolving stressful situations and emergencies with a positive attitude.
• Ability to interact courteously with the public and respond to requests in a timely manner.
• Ability to understand and follow oral and written instructions.
• Ability to maintain punctuality and accomplish daily responsibilities with minimal absences.
• Ability to establish and foster positive working relationships with colleagues and stakeholders.
• Ability to handle sensitive or confidential information appropriately.

Physical Requirements

• Ability to remain in a stationary position for long periods of time.
• Ability to reach, bend, climb, lift, push, and pull items.
• Work is performed in an office environment, requiring the ability to operate standard office equipment and keyboards.
• Ability to lift and transport small parcels, packages, and other items, and to traverse short distances.

Pay

Entry salary: $22.91 - $29.11 hourly, based on experience, with opportunity for annual step-based increases up to a maximum of $32.80. Initial salary placement will be based on experience and qualifications. This is an hourly position eligible for overtime.

Benefits

• Employer-paid contributions to the Nevada PERS retirement program.
• 100% employer-paid health insurance for the employee (effective the first day of the month after hire).
• Paid vacation and sick leave.
• 14 paid holidays per year.
• Tuition reimbursement.