Receptionist

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions.

About the role

The Receptionist will serve as a key player in MasterControl’s Corporate Operations team, handling general receptionist responsibilities, office management, and administrative support. This role ensures a positive and productive work environment by coordinating snack programs, serving as a liaison for facilities requests, and supporting company meetings and events.

Responsibilities

• Welcome, greet, and direct visitors and employees both in person and over the phone while maintaining a safe and secure work environment.
• Manage the Front Desk of the corporate office by answering a multi-line phone system, providing general assistance to customers and guests, and directing visitors or callers to the correct contact or department.
• Receive and distribute mail and packages throughout the headquarters office.
• Support both internal and external events and activities.
• Work closely with the Facilities team and Building Management to ensure maintenance projects and office/building improvements are completed efficiently.
• Manage building access systems, including security badge generation and visitor sign-in procedures.
• Provide general support for expense reporting and cost-tracking projects.
• Provide recruiting support to set up candidate interviews and host on-site candidates.
• Manage vendor relationships for the internal snack/food program and other office programs.
• Order and stock Snack program items, as well as clean soda machines.
• Perform other tasks as requested by Corporate Services management.

Skills

• Strong skills in Microsoft Office suite (Word, Outlook, and Excel).
• Previous phone/customer service experience.
• Self-motivated with a high level of accuracy and attention to detail.
• Effective communication in person, by telephone, and in writing.
• Team player with a willingness to adjust priorities as needed.
• Ability to work independently or in a group.
• Outgoing, creative, and organized.
• Strong multitasking and prioritization skills.
• Professional demeanor and positive attitude.

Physical Demands

• Ability to communicate effectively in writing, in person, over the telephone, and in email.
• Ability to operate a computer and work at a desk for extended periods of time.

Benefits

• Competitive compensation.
• Schedule flexibility.
• Fitness club reimbursements.
• Company parties and employee recognition programs.
• Wellness programs.

MasterControl is an Equal Opportunity Employer. If you require a reasonable accommodation to complete any part of the application process, contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.