Receptionist

About the role

The primary purpose of this position is to warmly greet and assist visitors, answer telephone calls, and provide general clerical support within the Reception/Administrative area. This position is strictly administrative and clerical. There are no clinical duties or responsibilities of any kind.

Responsibilities

• Provide general administrative and clerical support.
• Greet and welcome residents, patients, families, visitors, and other guests with a friendly and positive demeanor.
• Answer telephone calls, take messages, and direct or forward calls appropriately.
• Check visitors in and direct or escort them to designated areas.
• Inform appropriate employees of visitors' arrivals and cancellations.
• Maintain an accurate visitor sign-in log.
• Schedule appointments and maintain meeting room bookings.
• Keep the reception area clean, organized, and welcoming.
• Maintain professionalism and a courteous demeanor when interacting with residents, families, visitors, and staff.
• Perform other duties as assigned.
• Protect residents' confidential and protected health information (PHI) and promptly report any known or suspected unauthorized disclosure to the Administrator.
• Maintain the confidentiality of all resident care information and report known or suspected incidents involving unauthorized disclosure.

Qualifications

• Previous receptionist, front desk, customer service, or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming attitude.
• Strong organizational and multitasking abilities.
• Dependable and punctual.
• Able to maintain confidentiality and handle sensitive information appropriately.
• Basic computer and office skills.
• Able to work independently and as part of a team.