Receptionist

Responsibilities

• Helping to get patients into the office
• Connecting with patients on the phone or in person
• Greeting patients and guests in a professional, friendly, and hospitable manner
• Modeling company culture, values, standards, and best operational practices
• Supporting the PPE process by helping to get patients to come into the office and continuing the connection once they are there
• Scheduling appointments that ensure healthcare providers have a smooth, productive day
• Interacting and communicating with patients and guests in the reception area during their wait time
• Answering telephones efficiently and thoroughly
• Ensuring all tasks on the front office checklist are completed daily
• Posting payments to patient accounts in accordance with Company policies
• Being a Subject Matter Expert in the practice management system, ensuring account information is accurate and up-to-date for each visit
• Efficiently handling patient check-in, obtaining all necessary consents, and promptly notifying the back-office team of each patient's arrival and presenting pertinent information
• Confirming all patient appointments in accordance with office confirmation policies or at least two days in advance
• Returning and resolving patient messages received from the Contact Center in a timely manner
• Participating actively in daily morning huddles, monthly team meetings, and other required meetings
• Demonstrating stewardship of the PDS Brand by making decisions consistent with the framework
• Becoming knowledgeable about patient education regarding the Mouth-Body Connection
• Maintaining an appropriate professional appearance and demeanor in accordance with company policies
• Addressing others professionally and respectfully
• Maintaining compliance with Company policies, as well as State, Federal, and other regulatory bodies
• Performing other duties and responsibilities as assigned

Qualifications

• A High School Diploma or General Education Degree (GED)
• Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
• Knowledge of office practices, technology applications, and patient insurances
• Results-oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process-focused operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to manage tasks and time effectively without compromising the quality of the work
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality with patient records
• Organized, detail-oriented individual able to work in a fast-paced environment