Receptionist

Responsibilities

• Helping to get patients into the office
• Connecting with patients on the phone or in person
• Greeting patients and guests in a professional, friendly, and hospitable manner
• Modeling company culture, values, standards, and best operational practices
• Supporting the PPE process by helping to get patients to come into the office and continuing the connection once they are in the office
• Scheduling appointments that result in each healthcare provider having a smooth, productive day
• Interacting and communicating with patients and guests in the reception area during their wait time
• Answering telephones in a timely manner and handling all calls with efficiency and thoroughness
• Ensuring all tasks on the front office checklist are completed daily
• Posting payments to patient accounts in accordance with Company policies
• Being a Subject Matter Expert in the practice management system with regards to patient registration, e-check-in, ensuring account information is accurate and up to date for each visit
• Efficient in patient check-in, obtaining all necessary consents, and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
• Confirming all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
• Ensuring all patient messages received from the Contact Center are returned and resolved in a timely manner
• Participating in daily morning huddles, monthly team meetings, and any other meetings as required
• Demonstrating stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becoming knowledgeable and supporting clinicians on patient education regarding the Mouth-Body Connection
• Maintaining an appropriate professional appearance and demeanor in accordance with company policies; addressing others professionally and respectfully
• Ensuring compliance with Company policies, as well as State, Federal, and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• A High School Diploma or General Education Degree (GED)
• Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
• Knowledge of office practices, technology applications, and patient insurances
• Results-oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process-focused operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to manage tasks and time effectively without compromising the quality of the work
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality with patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$17.00 - $24.00 / Hourly

PDS Health is an Equal Opportunity Employer.