Receptionist

About the role

Old Vineyard Behavioral Health Services is the Piedmont Triad's only private psychiatric hospital, providing comprehensive inpatient services for adolescents through senior adulthood. Our 164-bed facility offers individual assessments, psychiatric evaluation, medication stabilization, daily group therapy, and personalized aftercare planning. We also provide Partial Hospitalization and Intensive Outpatient Treatment Programs. The role is a per diem (as-needed) Front Desk Receptionist position, with a schedule including weekdays and weekends.

Responsibilities

• Greet all staff, patients, and visitors to Old Vineyard Behavioral Health Services.
• Screen guests to the hospital in accordance with facility protocols.
• Answer the main hospital telephone line and direct callers to the appropriate individual(s).
• Ensure the orderliness and overall organization of the reception area(s) and lobby throughout the workday.
• Monitor calls and interactions for potential HIPAA violations.
• Perform other clerical support as requested.

Requirements

• High school diploma or equivalent.
• Two years of previous experience in a customer service role.
• Previous experience in a healthcare customer service role is preferred.

Skills

• Strong customer service and communication skills.
• Ability to handle challenging situations and individuals with professionalism and respect.
• Detail-oriented with strong multitasking abilities.
• Compassionate and courteous interaction with all hospital guests.
• Effective communication in stressful situations.