Receptionist

About the role

Our Receptionist position is dedicated to supporting our mission of making a positive impact in the lives of those needing healthcare or embarking on new chapters.

Responsibilities

• Answers the multi-line telephone system and directs calls to proper departments and/or staff.
• Maintains and updates resident directory, emergency phone contacts, department extensions, key personnel, etc. on a daily basis.
• Greets visitors, verifies their entry, maintains the sign-in log, and directs them to the appropriate staff member, department, office, or resident room.
• Calmly handles emergencies with resident alert alarms, fire alarms, etc.
• Interfaces directly with the public greeting and directing visitors in a pleasant and professional manner.
• Listens and responds to the needs of residents and staff members.
• Affords administrative support by assisting with tasks such as typing, filing, copying, etc.
• Completes the Daily Huddle information for the location.
• Completes the Channel 2 broadcast information, if applicable.
• Completes the gift shop inventory and cash flow, if applicable.
• Schedules the chapel and sets up the room as needed, if applicable.
• Maintains files of the business office, if applicable.
• Sells lunch tickets coordinating additional guests with the Culinary and Nutritional Services Department, if applicable.
• Inputs beauty shop charges, if applicable.
• Tracks garage space rental, if applicable.
• Dispatches security, if needed and applicable.

Qualifications

• High school diploma or equivalent required.
• Six months experience in an administrative/clerical position required.
• Experience with a multi-line telephone system required.
• Must be able to type a minimum of 50 words per minute.
• Knowledge of office machines, equipment, and procedures required.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.
• Subject to working weekends, evenings, and holidays as scheduled.
• Subject to working with residents/patients with various disease processes, occasional.
• Risk Category for Exposure to Bloodborne Diseases - III.