Receptionist

About the Role

North Ridge Health and Rehab in New Hope, MN is looking to hire a Receptionist to join our team. We are a premier training facility, offering opportunities to advance your nursing career! Are you looking for a career with a health care company that will value you? Do you want to be part of a dynamic and caring clinical team? If so, please read on!

Description

The Switchboard Operator/Information Center Receptionist will be working in two areas of North Ridge. As a Switchboard Operator this position is responsible for the operation of the facility main switchboard, paging system, and all emergency systems. Work includes answering multi-line switchboard, answering inquiries and assisting residents, visitors, and staff as needed. While working as the Information Desk Receptionist the position includes acting as receptionist at the main entry of our care center. Performs responsible operation of phone system including inquiries, directions, emergency and safety procedures. In addition, clerical assignments including typing/collating/copying, etc. will be performed.

Responsibilities

• Operating main telephone systems including answering calls on a multi-line phone system; transferring calls to appropriate personnel; overhead paging; operating two-way radio and radio paging system; maintaining list of current residents and employees and emergency contact information
• Responsibility for all emergency systems includes following established procedures in response to various emergency conditions; monitoring security monitors and access control systems; monitor main entrances
• Establishing good public relations with residents, visitors, families, and employees; greeting all visitors and asking them to sign in and wear a badge; directing visitors and residents
• Answer phones in efficient and timely manner; paging staff for calls as needed
• Observing people coming and going from TCU entrance; maintaining current list of care center and apartment residents
• Issuing guest meal tickets; assisting with guest meal tickets and selling stamps
• Assisting departments with special projects, typing, collating; updating/maintaining conference room calendars
• Keeping lobby tidy and coffee fresh throughout the day
• Assisting residents as needed

Qualifications

• High school graduate required
• Receptionist experience preferred
• Pleasant speaking voice and ability to perform tasks confidently under stressful circumstances
• Must be able to type 35 wpm and have good spelling and proofreading skills
• Thorough knowledge of facility operation and physical layout required
• Must be able to exercise confidentiality to ensure compliance with all HIPAA regulations
• Must be able to handle frequent interruptions and have the desire to work at a fast pace
• Excellent communication skills and the ability to problem solve required
• Computer knowledge preferred

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability
• Flexible spending account (FSA)
• 401(k) plan
• Paid time off (PTO)
• Life insurance
• Continuing education unit (CEU) reimbursement
• On-site day care at a 50% discounted rate for full time employees
• Pet insurance
• Daily pay options

Schedule

Part-time 2:00pm - 9:00pm Monday - Friday