Receptionist

Full-Time, Non-Exempt position

Pay

$17.00 per hour

Schedule

• 40 hours per week
• Monday through Friday, 8:00 AM to 5:00 PM

Responsibilities

• Greet and direct all customers seeking services and/or information from NOI.
• Welcome, inform, and direct all visitors, calls, and customers in a courteous and expeditious manner.
• Ensure that all customers, community leaders, and officials feel welcomed and well received by the agency.
• Direct visitors to sign in and call the person with whom they are meeting. If the designated staff member is not available, call an assigned contact person.
• Contact appropriate departments if a visitor appears without an appointment to determine if the visitor can be seen or needs to leave information for a follow-up call.
• Maintain and keep the reception area organized so that customers and visitors can be assisted in an orderly, pleasant, timely, and business-like manner.
• Maintain a visitor log and provide summary information as requested.
• Direct visitors to elevators and bathroom facilities, as appropriate.

Requirements

• High School Diploma or GED.
• 1 - 2 years of related experience and/or training preferred.
• Ability to perform various and multiple tasks.
• Telephone skills.
• Interpersonal skills.
• Microsoft Office skills.
• Time management and organizational skills.
• Customer service experience.
• Recordkeeping abilities.
• Written and oral communication skills.
• Ability to work with diverse groups.
• Bilingual is a plus.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with matching contributions
• Vacation Time
• Personal Time
• Sick Time
• Holiday Pay

About the Organization

New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment. New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington, and 22 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.

Headquartered in Waterbury and the city's fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury, and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who help them find ways to meet their needs.

In accordance with the mission of New Opportunities, the agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle. In 1964, the agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501(c)(3) organization. With an annual budget exceeding $41 million, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly, and disabled communities. Programs fall into one or more of the following categories:

• Energy Assistance
• Fatherhood Initiative
• Child Welfare and Family Development Services
• Early Childhood Education Programs
• Elderly Services
• Homeless Shelter and Transitional Housing
• Ex-Offender Programs and Re-entry Services