Receptionist

About the role

This position serves as the first point of contact for visitors, residents, and staff, ensuring a welcoming and safe environment while performing administrative and monitoring duties.

Responsibilities

• Greet all visitors, provide tours, and assist as needed.
• Maintain records of resident sign-in and sign-out.
• Answer the telephone politely and courteously, forward calls, take messages, and deliver them to appropriate personnel.
• Complete direct inquiry sheets on prospects.
• Monitor resident activity and alert staff when assistance is necessary to ensure resident safety.
• Monitor community guests and visitors' entrance/exit in accordance with community policy and procedure.
• Maintain request lists for maintenance, dietary, and nursing in an appropriate manner.
• Maintain security of equipment within the business office.
• Perform light office work as assigned.
• Ensure the lobby, reception, and entry areas are kept clean, neat, and orderly.
• Notify appropriate staff of unsafe situations within the building or grounds.
• Notify the Administrator of any resident emergency or hospital transport.
• Work with other staff to maintain continuous coverage of the front desk, telephone answering, message-taking, and delivery.
• Perform general upkeep of spreadsheets.
• Perform other tasks as assigned by any member of management.

Requirements

• Free of non-treated communicable disease.
• Holds current CPR/First Aid Certification.

Physical Demands

• Ability to push, pull, and lift at least 50 lbs.
• Ability to bend, squat, and climb stairs.
• Ability to continuously walk or stand.

Work Conditions

• Potential exposure to blood and bodily fluids.
• Potential exposure to communicable diseases (Universal Precautions).