Receptionist

About the role

Miami Valley Community Action Partnership (MVCAP) is seeking a friendly, professional, and customer-focused Receptionist to serve as the first point of contact for clients, visitors, vendors, and community partners at our Main Street office. The Receptionist plays an important role in creating a positive first impression of MVCAP and ensuring individuals who contact or visit the Agency receive timely, respectful, and courteous assistance.

Responsibilities

Customer Service & Reception

• Serve as the first point of contact for clients, visitors, vendors, and community partners.
• Greet and assist visitors in a friendly, professional, and welcoming manner.
• Provide general information regarding agency programs, services, office locations, and appointment procedures.
• Answer, screen, and direct incoming telephone calls to the appropriate staff member or department.
• Respond to routine and non-routine telephone inquiries from clients and appropriately direct questions requiring additional assistance.
• Schedule, reschedule, and confirm client appointments using agency scheduling systems.
• Assist clients with check-in procedures and notify appropriate staff of client arrivals.
• Monitor lobby traffic and assist with maintaining an orderly and customer-friendly waiting area.
• Address general client inquiries and connect individuals with appropriate staff or resources.
• Provide professional and respectful customer service to individuals from diverse backgrounds and circumstances.

Administrative Support

• Receive, sort, and distribute incoming mail and deliveries.
• Maintain visitor logs, reception records, and other required front-office documentation.
• Assist with preparing and distributing general agency information and materials.
• Monitor reception-area office supplies and notify management when additional supplies are needed.
• Provide general administrative and clerical support as assigned.

Lobby & Reception Area

• Maintain a clean, organized, welcoming, and professional reception area and client waiting space throughout the workday.
• Ensure brochures, applications, flyers, and other agency informational materials are organized, stocked, and readily available.
• Maintain the appearance of chairs, tables, reading materials, and other public-use areas.
• Regularly remove clutter and assist with keeping reception and lobby areas presentable.
• Wipe down reception counters, tables, and other common-touch surfaces in accordance with agency cleanliness standards.
• Monitor public areas for potential safety or maintenance concerns and promptly report issues to appropriate staff.
• Help ensure the reception and lobby areas consistently present a positive image of MVCAP to clients, visitors, and community partners.

Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.).
• Minimum of one (1) year of customer service, receptionist, front desk, or administrative support experience.
• Experience working in a professional office environment.
• Strong verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic computer skills and proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to operate standard office equipment, including multi-line telephone systems, computers, scanners, copiers, and printers.

What We're Looking For

• A welcoming and professional approach to customer service.
• Excellent telephone etiquette and interpersonal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple responsibilities while maintaining professionalism and attention to detail.
• Ability to remain calm, courteous, and professional during high-volume or stressful situations.
• Ability to communicate respectfully and effectively with individuals from diverse backgrounds and circumstances.
• Ability to maintain appropriate confidentiality when handling client and agency information.
• Ability to follow established procedures and detailed instructions.
• Ability to work independently while contributing effectively as part of a team.
• Dependability, professionalism, and a positive attitude.
• Commitment to maintaining a welcoming and respectful environment for clients and visitors.