Receptionist

Responsibilities

• Warmly greet and direct walk-in customers
• Answer phones and transfer calls to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Receive payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Prepare daily bank deposits and process credit card batches
• Issue and track customer license plates
• Prepare FedEx and misc. parcels
• Prepare coffee and maintain snack bar for guests
• Assist the managers with various clerical and light accounting duties as needed

Qualifications

• Ability to communicate customers' interests’ needs and requests to management
• Professional personal appearance
• Friendly, accurate, and detail oriented