Receptionist

Description of responsibilities

• Greet and welcome residents, family members and guests in a friendly and professional manner
• Direct residents, family members and guests to the appropriate person or department
• Answer and screen phone calls, take messages and transfer calls as needed
• Manager and update visitor log
• Manage and schedule appointments
• Receive, sort, and distribute mail, packages, and deliveries
• Maintain a clean and organized reception area
• Perform basic clerical tasks
• Respond to inquires in a timely and professional manner
• Handle complaints and escalate issues as needed
• Provide excellent customer service
• Perform other duties as assigned

  Required experience

  • A High School Diploma/GED
  • Minimum One (1) Year Customer Service Experience
  • Knowledge of senior living or long-term care environment a plus

  Required skills

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with telephone systems
  • Excellent communication skills, both written and verbal
  • Strong organizational and time management skills
  • Ability to multitask and prioritize tasks effectively
  • Professional appearance and demeanor
  • Ability to work independently and as part of a team