RECEPTIONIST

Position Summary

The Receptionist is responsible for the greeting of clients and answering phone calls. This includes internal and external calls, scheduling conference rooms and placing conference calls.

Essential Functions

• Greet clients in a pleasant and professional manner
• Receive and direct calls to the appropriate extensions
• Reserve conference rooms
• Coordinate parking arrangements
• Perform clerical tasks with department standards for best practices
• Perform operator services (i.e. search for phone numbers, give driving directions)
• Handle employee absentee notifications
• Facilitate incoming deliveries
• Monitor activity in the reception and common areas
• Adhere to departmental practices
• Update and maintain client contacts in accordance to policies and procedures
• Copy and scan documents
• Distribute various firm publications
• Clean conference rooms, phones, reception area and other related items or areas
• Refill supplies in conference rooms and keep drawer organized and free of clutter
• Take food orders and delegate to proper staff
• Back-up in Office Services role

Qualifications

• Competency Statement(s): Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad. Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Interpersonal Skills - Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism. Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Skills & Abilities: Education - A High School diploma is required. Experience - Minimum of 1-year receptionist/administrative assistant experience required, and 2+ years in receptionist/administrative assistant experience preferred. Computer Skills - Skilled with MS Office Suite. Other Requirements - Excellent written and oral communication skills (comprehension & expression). Strong interpersonal skills: ability to work well with a wide range of people. Demonstrate dependability through good attendance and adherence to timelines and schedules. Strong sense of customer service and the ability to maintain a high degree of confidentiality. Strong analytical and problem-solving skills.

Work Environment

Work environment is in a professional office setting. The majority of activity this role performs will be sedentary work.