Receptionist

About the role

Maxime’s is NYC’s newest private member’s club from entrepreneur Robin Birley, owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London. Our mission is to provide exceptional and discreet service for our members through unparalleled hospitality.

Responsibilities

• Welcome members and guests warmly, always using correct name/title.
• Maintain thorough knowledge of club policies and ensure adherence by members and guests.
• Monitor and maintain accurate signing-in procedures for all visitors.
• Manage bookings, guest lists, and function sheets with attention to detail.
• Direct guests appropriately and coordinate arrivals to ensure smooth flow.
• Handle reservations, calls, and email correspondence professionally.
• Manage and resolve guest enquiries and issues calmly and efficiently.
• Sustain prompt and accurate handling of all reception communications.
• Maintain cleanliness and organization of reception and cloakroom.
• Support enforcement of dress code and club policies in a professional manner.
• Liaise with internal teams to coordinate service delivery.
• Consistently demonstrate warmth and professionalism in all interactions.
• Maintain high standards of presentation and cleanliness.
• Ensure appropriate lighting, music, and temperature.
• Monitor operational details such as canopy use and guest flow.
• Handle alarms or escalate issues when necessary.

Requirements

• Minimum 2+ years in luxury hospitality or similar role.
• Strong customer service and communication skills.
• Able to multitask and remain composed under pressure.
• Strong organizational and attention-to-detail skills.
• Knowledge of reception systems.

Qualifications

• Minimum 2+ years in luxury hospitality or similar role.
• Strong customer service and communication skills.
• Able to multitask and remain composed under pressure.
• Strong organizational and attention-to-detail skills.
• Knowledge of reception systems.

Skills

• Customer Service
• Communication
• Organizational Skills
• Attention to Detail
• Reception Systems Knowledge

Benefits

• Comprehensive Benefits Plan — medical, dental, vision & life insurance
• Generous Paid Time Off — significant vacation days & personal days
• 401k Retirement Savings Plan with Company Match
• Pre-Tax Commuter Benefits
• Retail, Restaurant & Activities Discounts
• Freshly Prepared Staff Meal on each shift
• Uniform & Dry Cleaning Provided
• and more exclusive perks!

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on the needs of the business.