Receptionist

About the Company

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers—to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing, and postmarket surveillance.

About the Role

The Receptionist will serve as a key player in MasterControl's Corporate Operations team. This position includes general receptionist responsibilities, office management functions, and administrative support across the company. The Receptionist will assist in organizing and executing company meetings and events, coordinate snack programs and vendors, and serve as a liaison for facilities requests. This role works in an exciting and dynamic team environment and will have a direct impact on the company's success.

Responsibilities

• Welcome, greet, and direct visitors and employees both in person and over the phone while maintaining a safe and secure work environment.
• Manage the front desk of the corporate office by answering a multi-line phone system, providing general assistance to customers and guests, and directing visitors or callers to the correct contact or department.
• Receive and distribute mail and packages throughout the headquarters office.
• Support both internal and external events and activities.
• Work closely with the Facilities team and Building Management to ensure maintenance projects and office/building improvements are completed quickly and efficiently.
• Manage building access systems, including security badge generation and visitor sign-in procedures.
• Provide general support for expense reporting and cost-tracking projects.
• Provide recruiting support to set up candidate interviews and host on-site candidates.
• Manage vendor relationships for the internal snack/food program and other office programs.
• Order and stock snack program items, as well as clean soda machines.
• Perform other tasks as requested by Corporate Services management.

Skills

• Microsoft Suite Experience: Strong skills in Microsoft Office suite (Word, Outlook, and Excel).
• Previous phone/customer service experience.
• Self-motivated with a high level of accuracy and attention to detail.
• Effective communication in person, by telephone, and in writing.
• Team player with a willingness to adjust priorities as needed.
• Ability to work independently or in a group.
• Outgoing, creative, and organized.
• Strong multitasking and prioritization skills.
• Professional demeanor and positive attitude.

Physical Demands and Working Conditions

• Ability to communicate effectively in writing, in person, over the telephone, and in email.
• Ability to operate a computer and work at a desk for extended periods of time.

Benefits

• Competitive compensation.
• Schedule flexibility.
• Fitness club reimbursements (paid to have fun and be active!).
• Company parties and employee recognition programs.
• Wellness programs.