Receptionist

About the role

We are seeking a dependable and professional Receptionist to join our team. This role operates under the direction of the Office Manager and Administrator, handling day-to-day receptionist and clerical duties in accordance with all current Federal, State, local, and facility regulations and standards. We are committed to providing a supportive and safe environment for both our staff and residents.

Responsibilities

• Follow all facility and departmental policies, guidelines, and directives when performing tasks and using equipment and supplies.
• Answer phones, direct calls, and take messages.
• Greet visitors and provide directions to locations within the facility.
• Order office supplies and departmental materials as assigned.
• Monitor resident activity near the front door and assist or redirect as necessary.
• File resident, employee, and business records as directed.
• Complete departmental copying assignments.
• Handle mail-related tasks: mailing care plan letters, resident trust letters, rehab letters to physicians, and delivering incoming mail to departments.
• Manage applicant inquiries, distribute/collect applications, and notify department heads of walk-in applicants.
• Maintain and update the resident room board in the lobby.
• Cooperate with personnel to prioritize resident care.
• Immediately report resident incidents or accidents to nursing staff.
• Report any personal injuries to the Office Manager, no matter how minor.
• Report suspected or observed resident abuse immediately to the Administrator or designee.
• Report abusive behavior by residents toward staff or visitors to nursing staff for follow-up.
• Report needed repairs or environmental issues.
• Attend required departmental meetings and in-services; obtain missed materials if absent.
• Perform all other duties as assigned by supervisors.

Qualifications

Must be able to read, write, and speak the English language.

Schedule

Part-Time – Rotating Weekend Evening/Night Hours Only