Receptionist

About the role

Become part of a welcoming, team-oriented clinic where everyone works together to provide compassionate, patient-centered care. If you enjoy building relationships, staying organized in a fast-paced environment, and making a positive first impression, you'll feel right at home on our team.

Responsibilities

• Serve as the first point of contact for patients, visitors, and providers, delivering exceptional customer service in a fast-paced clinic environment.
• Answer and direct incoming phone calls, respond to inquiries, and relay messages promptly and professionally.
• Schedule, coordinate, and confirm patient appointments while maintaining provider schedules.
• Register patients, update demographic and insurance information, and maintain accurate patient records.
• Perform general administrative duties including filing, data entry, scanning, faxing, photocopying, and preparing correspondence.
• Maintain organized office records and databases while ensuring confidentiality of patient information.
• Collaborate with providers, medical assistants, and other departments to ensure efficient patient flow and a positive patient experience.
• Participate in department meetings, trainings, and other assigned projects while adhering to hospital policies and procedures.

Requirements

• A high school diploma or equivalent.
• Previous customer service, receptionist, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Ability to prioritize competing demands in a fast-paced, patient-facing environment.
• Basic computer proficiency, including Microsoft Office and data entry.
• Demonstrated professionalism and the ability to maintain confidentiality.
• Critical thinking skills with the ability to work independently and exercise sound judgment.
• Ability to remain calm, courteous, and service-oriented while working with patients, providers, and staff.

Qualifications

• Associate degree.
• Previous experience in a medical office, physician practice, or healthcare setting.
• Experience scheduling appointments and coordinating provider calendars.
• Familiarity with electronic medical records (EMR/EHR) systems.
• Knowledge of medical terminology and healthcare office workflows.
• Experience handling insurance information, patient registration, or medical records.
• Cash handling or basic accounting experience.

Benefits

We offer comprehensive benefits including multiple levels of medical, dental and vision coverage for full-time and part-time employees, financial protection & PTO, higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match, employee well-being programs, and ongoing learning and career advancement opportunities.