Receptionist

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Qualifications

• High school graduate or equivalent.
• Successfully completed a secretarial science program from an accredited college or university, or a minimum of six (6) months experience in a clerical role.

Requirements

• Proficient in Microsoft Word, Excel, and email.
• Ability to make independent decisions when circumstances warrant such action.
• Knowledge of practices, procedures, and the laws, regulations, and guidelines governing functions in a post‑acute care facility.
• Capability to implement and interpret departmental programs, goals, objectives, policies, and procedures.
• Competency in areas including patient rights, safety, and sanitation.
• Maintain professional working relationships with associates, vendors, etc.
• Maintain confidentiality of proprietary and/or confidential information.
• Understand and follow company policies, including harassment and compliance procedures.
• Display integrity and professionalism by adhering to Life Care’s Code of Conduct and completing mandatory compliance training.

Essential Functions

• Serve as the first point of contact for guests and visitors in person and via phone in a friendly and professional manner.
• Effectively operate the facility phone and paging system.
• Exhibit excellent customer service and a positive attitude toward patients.
• Assist in the evacuation of patients.
• Demonstrate dependable, regular attendance.
• Concentrate and use reasoning skills and good judgment.
• Communicate and function productively on an interdisciplinary team.
• Perform physical tasks such as sitting, standing, bending, lifting, pushing, pulling, stooping, walking, reaching, and moving intermittently during working hours.
• Read, write, speak, and understand the English language.