Receptionist

Responsibilities

• Provide customer service for all prospective and current residents.
• Support the processes and procedures to clients leading to the signing of the lease contract.
• Process applications and ensure they are transferred through the proper channels.
• Maintain records, take meeting minutes, and file documents.
• Ensure highly sensitive information is handled in a confidential manner.
• Perform related duties as assigned by supervisor.
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Be familiar with policies and procedures as well as the names and locations of other Liberty Military Housing communities to better assist clients.
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

Qualifications

• Position requires 1-2 years in a customer service role.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Able to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must be organized and dependable.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi).
• Able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.
• Must be able to work Monday through Friday during regular hours.
• Able to operate a motor vehicle (valid license required).
• Able to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of personal or company vehicle.